Terms, Conditions and Warranty
PLEASE READ THIS DOCUMENT CAREFULLY! IT CONTAINS VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND
OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU. THIS DOCUMENT CONTAINS A
BINDING ARBITRATION CLAUSE.
NOTE: These Terms and Conditions of Sale apply to direct or indirect purchases made from KRS Corporation, LLC by phone,
the Internet, by purchase orders sent to, or direct from KRS. “KRS” refers to KRS Corporation, LLC, and “you” refer to you as the
user or buyer or products produced or sold by KRS.
These terms and conditions ("Agreement") apply to your purchase of products and/or services and support ("Product") sold by
KRS Corporation, LLC, including its affiliates or subsidiaries. By placing your order for Product, you accept and are bound to the
terms and conditions of this Agreement. If you do not wish to be subject to these terms and conditions, you must promptly cancel
your order before it goes into production. If you return your purchase within 21 days, we'll refund your purchase price minus
shipping, handling, and up to a 15% restocking fee. You may also be responsible for the cost of the return shipping back to KRS.
THIS AGREEMENT SHALL APPLY UNLESS (I) YOU HAVE A SEPARATE PURCHASE AGREEMENT WITH KRS, IN WHICH CASE
THE SEPARATE AGREEMENT SHALL GOVERN; OR (II) OTHER KRS TERMS AND CONDITIONS APPLY TO THE
1. Other Documents. This Agreement may NOT be altered, supplemented, or amended by the use of any other document
(s) unless otherwise agreed to in a written agreement signed by both you and KRS. If you do not receive an invoice or
acknowledgement in the mail, via e-mail, or with your Product, information about your purchase may be obtained by contacting
your sales representative.
2. Trademarks; Copyrights. The "KRS" name and the names of KRS's Products and Services (collectively, "Names”) solely
for the purpose of accurately identifying the KRS Products and Services. You may not use the Names for any purpose, and may
not use any other KRS trademarks, service marks, or copyrighted works. You agree to change or correct, at your own expense,
any materials or activity that KRS decides is inaccurate, objectionable or misleading, or a misuse of the Names, trademarks,
service marks, logos, or copyrighted works. You are prohibited from using KRS's logos, referring to yourself as an authorized
reseller of KRS, or creating the impression that KRS is affiliated with you other. You may not claim or imply that you and KRS are
legal partners or that KRS has sponsored, authorized, approved, or endorsed your business or any offer or marketing,
advertising, or promotion thereof in any manner. You may not register or use any
domain name or business name containing or confusingly similar to any name or mark of KRS's. You will clearly and prominently
identify yourself in all your offers and advertising, marketing, and promotional materials. You understand and agree that KRS is
not associated with ANY other company or any other company’s products. All trademarks and copyrights are the property of their
3. Intellectual Property Ownership. All right, title and interest in the intellectual property rights in KRS Products and
Services, including technology and trade secrets embodied therein and any custom developments created or provided in
connection with or related to this Agreement, and any derivative works thereof, shall belong solely and exclusively to KRS or its
licensors, and you shall have no rights whatsoever in any of the foregoing other than the rights set forth in this Agreement.
Nothing in this Agreement or otherwise will be deemed to grant to you an ownership interest in the intellectual property rights in
KRS Products and Services, in whole or in part.
4. Payment Terms; Orders; Quotes; Interest. Terms of payment are within KRS's sole discretion, and unless otherwise
agreed to by KRS, payment must be received by KRS prior to KRS's acceptance of an order. Payment for the products will be
made by credit card, wire transfer, or some other prearranged payment method unless credit terms have been agreed to by
KRS. Invoices are due and payable within the time period noted on your invoice, measured from the date of the invoice. KRS
may invoice parts of an order separately. Your order is subject to cancellation by KRS, in KRS's sole discretion. Unless you and
KRS have agreed to a different discount, KRS's standard pricing policy for KRS-branded systems, which include both hardware
and services in one discounted price, allocates the discount off list price applicable to the service portion of the system to be
equal to the overall calculated percentage discount off list price on the entire system. KRS is not responsible for pricing,
typographical, or other errors in any offer by KRS and reserves the right to cancel any orders arising from such errors. Invoices
must be paid within 30 days of the invoice date. For all but consumer purchases, KRS reserves the right to charge you a late
penalty charge of 1.5% per month applied against undisputed overdue amounts or the maximum rate permitted by law whichever
is less. Every 30 days thereafter, you will continue to be charged an additional late penalty charge. You agree that any and all
additional fees, expenses and or other charges required to collect on the unpaid balances will be ADDED to your invoice total,
including all attorney fees, court costs and collection agencies. All products that have not been paid for have no warranty, and
then the Warranties section applies to all products from the original invoice date.
5. Shipping Charges; Taxes; Title; Risk of Loss. Shipping and handling are additional unless otherwise expressly
indicated at the time of sale. Title to products passes from KRS to Customer upon shipment to Customer. Loss or damage that
occurs during shipping by a carrier selected by KRS is KRS's responsibility. Loss or damage that occurs during shipping by a
carrier selected by you is your responsibility. You must notify KRS within 21 days of the date of your invoice or acknowledgement
if you believe any part of your purchase is missing, wrong or damaged. Unless you provide KRS with a valid and correct tax
exemption certificate applicable to your purchase of Product and the Product ship-to location, you are responsible for sales and
other taxes associated with the order. Shipping and delivery dates are estimates only.
6. Warranties. THE LIMITED WARRANTIES APPLICABLE TO KRS-BRANDED HARDWARE PRODUCT CAN BE FOUND AT
www.KRScorporation.com/warranty OR IN THE DOCUMENTATION KRS PROVIDES WITH KRS-BRANDED PRODUCT. KRS
MAKES NO WARRANTIES FOR SERVICE, SOFTWARE, OR NON-KRS BRANDED PRODUCT, SERVICE, MAINTENANCE OR
SUPPORT. SUCH PRODUCT, SOFTWARE, SERVICE, MAINTENANCE OR SUPPORT IS PROVIDED BY KRS "AS IS" AND ANY
THIRD-PARTY WARRANTIES, SERVICES, MAINTENANCE AND SUPPORT ARE PROVIDED BY THE ORIGINAL
MANUFACTURER OR SUPPLIER, NOT BY KRS. KRS MAKES NO EXPRESS WARRANTIES EXCEPT THOSE STATED IN KRS'S
APPLICABLE KRS-BRANDED WARRANTY OR SERVICE DESCRIPTION IN EFFECT ON THE DATE OF THE INVOICE, PACKING
SLIP OR ACKNOWLEDGEMENT. KRS-BRANDED WARRANTIES AND SERVICES ARE EFFECTIVE ON PAYMENT IN FULL, AND
KRS IS NOT OBLIGATED TO HONOR ANY WARRANTY OR PROVIDE SERVICE UNTIL KRS RECEIVES PAYMENT IN FULL. KRS
MAY REQUEST CANCELLATION OF THIRD-PARTY-BRANDED SOFTWARE LICENSES, SERVICES, MAINTENANCE OR
SUPPORT IF KRS DOES NOT RECEIVE PAYMENT. IF YOU PURCHASE THIRD-PARTY-BRANDED PRODUCT, SERVICES,
MAINTENANCE, OR SUPPORT, ADDITIONAL THIRD-PARTY TERMS AND CONDITIONS MAY APPLY. ALL PRODUCTS FROM
KRS COME WITH A 90 day WARRANTY UNLESS YOU PURCHASED ADDITIONAL COVERAGE AS STATED ON YOUR INVOICE.
KRS at its sole choice will repair, replace, or refund the purchase price of any failed product that is within 90 days of purchase
and falls within the terms of the Service and Support as described within this document. Our bumpbar products are not warranted
by QSR Automations, lnc. (QSR) since they are an entirely different and unrelated company. We cannot extend QSR’s product
warranty or make any representations that the QSR warranty applies to a QSR product repaired with a KRS bumpbar Repair kit.
We are not a dealer for QSR, questions of their product warranties should be directed to them.
7. Software. All software and or firmware that may be embedded in products of KRS provided are subject to a license
agreement and you agree that you will be bound by such license agreement in addition to these terms. Title to software remains
with the applicable licensor(s).
8. Return Policies; Exchanges. You must contact us directly before you attempt to return Product to obtain a Return
Material Authorization Number for you to include with your return. You must return Product to us in their original or equivalent
packaging. You are responsible for risk of loss, shipping and handling fees for returning or exchanging Product. Additional fees,
including up to a 15% restocking fee, may apply. If you fail to follow the return or exchange instructions and policies provided by
KRS, KRS is not responsible for Product that is lost, damaged, modified or otherwise processed for disposal or resale. At KRS's
discretion, credit for partial returns may be less than invoice or individual component prices due to bundled or promotional
9. Changed or Discontinued Product. KRS's policy is one of ongoing update and revision. KRS may revise and
discontinue Product at any time without notice to you and this may affect information saved in your online "cart" or ligature you
may have prior to product updates or revisions. KRS will ship Product that has the functionality and performance of the Product
ordered, but changes between what is shipped and what is described in a specification sheet or catalog are possible. Parts used
in repairing or servicing Product may be new, equivalent-to-new, or reconditioned. Discontinued products may not be available at
the time of shipment, you agree that you will not receive unavailable products and that you will not be charged for undelivered
products and you accept that you may not be able to order those items in the future.
10. Service and Support. This applies to all customers, including Small, Medium and Large Business and the Public Sector
customers. In addition to these terms and conditions, KRS and/or your third-party service provider may provide such service and
support to you in accordance with term and conditions of KRS or as otherwise delivered to you. KRS and/or your third-party
service provider may in their discretion revise their general and optional service and support programs and the terms and
conditions that govern them without prior notice to you. Your purchase of services is pursuant to this Agreement and the terms
and conditions of KRS Service Descriptions, if applicable, published online at the time of your purchase. KRS has no obligation
to provide service or support until KRS has received full payment for the Product or service/support contract you purchased.
KRS is not obligated to provide third-party branded service or support, or service or support for any products or services that
you purchased through a third-party and not KRS. It is your responsibility to backup all existing data, software, and programs
before receiving services or support (including telephone support). KRS and/or your third-party service provider will have no
liability for loss or recovery of data, programs or loss of use of system(s) arising out of the services or support or any act or
omission, including negligence, by KRS or your-third-party service provider. KRS and/or your third-party service provider are not
permitted by law to copy pirated or copyrighted materials or to copy or handle illegal data. Prior to KRS and/or your third-party
service provider providing service or support, you represent that your system(s) does not contain illegal files or data. You also
represent that you own the copyright or have a license to make copies to all files on your system and do not have any data that
would cause KRS or your third-party service provider to be liable for copyright infringement if such data was copied by KRS
and/or your third-party service provider. Parts used in repairing or servicing Product(s) may be new, equivalent-to-new or
11. Limitation of Liability. KRS DOES NOT ACCEPT LIABILITY BEYOND THE REMEDIES SET FORTH HEREIN,
INCLUDING BUT NOT LIMITED TO ANY LIABILITY FOR PRODUCT NOT BEING AVAILABLE FOR USE, LOST PROFITS, LOSS
OF BUSINESS OR FOR LOST OR CORRUPTED DATA OR SOFTWARE, OR THE PROVISION OF SERVICES AND SUPPORT.
EXCEPT AS EXPRESSLY PROVIDED HEREIN, KRS WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, SPECIAL, INDIRECT,
OR PUNITIVE DAMAGES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY THIRD
PARTY. YOU AGREE THAT FOR ANY LIABILITY RELATED TO THE PURCHASE OF PRODUCT, KRS IS NOT LIABLE OR
RESPONSIBLE FOR ANY AMOUNT OF DAMAGES ABOVE THE AMOUNT INVOICED FOR THE APPLICABLE PRODUCT.
NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE CONTRARY, THE REMEDIES SET FORTH IN THIS
AGREEMENT SHALL APPLY EVEN IF SUCH REMEDIES FAIL THEIR ESSENTIAL PURPOSE.
12. Not For Resale or Export. You agree to comply with all applicable laws and regulations of the various states and of
the United States. You agree and represent that you are buying only for your own internal use only, and not for resale, export or
that you are purchasing on behalf of another entity. You agree that you will be responsible and liable for ANY and or all
expenses resulting in your violation of this agreement. You agree that you are not purchasing products for deceptive reasons
and you will be responsible and liable for ANY and or all expenses resulting in your violation of this agreement including ALL
related KRS attorney fees.
13. Governing Law. THE PARTIES AGREE THAT THIS AGREEMENT, ANY SALES THERE UNDER, OR ANY CLAIM,
DISPUTE OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING, PRESENT OR
FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, AND EQUITABLE CLAIMS) BETWEEN
CUSTOMER AND KRS arising from or relating to this agreement, its interpretation, or the breach, termination or validity thereof,
the relationships which result from this agreement, KRS's advertising, or any related purchase SHALL BE GOVERNED BY THE
LAWS OF THE STATE OF KANSAS, WITHOUT REGARD TO CONFLICTS OF LAW. Dispute Resolution and Binding Arbitration.
ANY CLAIM, DISPUTE, OR CONTROVERSY (WHETHER IN CONTRACT, TORT, OR OTHERWISE, WHETHER PREEXISTING,
PRESENT OR FUTURE, AND INCLUDING STATUTORY, CONSUMER PROTECTION, COMMON LAW, INTENTIONAL TORT AND
EQUITABLE CLAIMS) BETWEEN CUSTOMER AND KRS, its agents, employees, principals, successors, assigns, affiliates
(collectively for purposes of this paragraph, "KRS") arising from or relating to this Agreement, its interpretation, or the breach,
termination or validity thereof, the relationships which result from this Agreement (including, to the full extent permitted by
applicable law, relationships with third parties who are not signatories to this Agreement), KRS's advertising, or any related
purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN
ARBITRATION ASSOCIATION (AAA) or JAMS and conducted in the state of Kansas. Arbitration proceedings shall be governed
by this provision and the applicable procedures of the selected arbitration administrator, including any applicable procedures for
consumer-related disputes, in effect at the time the claim is filed. Consumer claimants (individuals whose transaction is intended
for personal family or household use) may elect to pursue their claims in small-claims court rather than arbitration. The
arbitration or small-claims court proceeding will be limited solely to the dispute or controversy between customer and KRS. In any
dispute, NEITHER CUSTOMER NOR KRS SHALL BE ENTITLED TO JOIN OR CONSOLIDATE CLAIMS BY OR AGAINST OTHER
CUSTOMERS, OR ARBITRATE ANY CLAIM AS A REPRESENTATIVE OR CLASS ACTION OR IN A PRIVATE ATTORNEY
GENERAL CAPACITY. The individual (non-class) nature of this dispute provision goes to the essence of the parties' dispute
resolution agreement, and if found unenforceable, the entire arbitration and dispute resolution provision shall not be enforced.
The arbitrator shall be empowered to grant whatever relief would be available in court under law or in equity. This transaction
shall be governed by the Federal Arbitration Act 9 U.S.C. sec. 1-16 (FAA). Any award of the arbitrator(s) shall be final and
binding on each of the parties, and may be entered as a judgment in any court of competent jurisdiction. KRS will not be
responsible for paying any individual consumer's arbitration fees. If any customer prevails on any claim that affords the prevailing
party attorneys' fees, or if there is a written agreement providing for fees, the Arbitrator may award reasonable fees to the
prevailing party, under the standards for fee shifting provided by law. YOU ACKNOWLEDGE THAT YOU ARE GIVING UP YOUR
RIGHTS TO LITIGATE CLAIMS IN A COURT OR BEFORE A JURY OR TO PARTICIPATE IN A CLASS ACTION OR
REPRESENTATIVE ACTION WITH RESPECT TO SUCH A CLAIM. OTHER RIGHTS THAT YOU WOULD HAVE IF YOU WENT TO
COURT, SUCH AS ACCESS TO DISCOVERY, MAY ALSO BE UNAVAILABLE OR MAY BE LIMITED IN ARBITRATION. For
information on AAA or JAMS, contact the following: American Arbitration Association, 335 Madison Avenue, 10th Floor, New
York, NY 10017, www.adr.org; JAMS, 45 Broadway, New York, NY 10005, (800) 352-5267, www.jamsadr.com.
Term of Use Revisions
KRS may at any time revise these Terms and Conditions by updating this information. By using this KRS Corporation, LLC
website or purchasing products from KRS Corporation, LLC, you agree to be bound by these Terms and Conditions and any
which you are bound.
More Important Information:
KRS Corporation, LLC is not affiliated with QSR Automations or its products. Any trademarks of other parties, including those of
QSR Automations, are the property of their respective owners.
Any and all information subject to change without notice.
Limited Hardware Warranties
KRS-branded hardware products purchased in the U.S. or Canada come with either a 90-day, or 1-year limited hardware
warranty, depending on the product purchased. To determine which warranty came with your hardware product(s), see your
packing slip, invoice, or receipt. The following sections describe the limited warranties for the U.S.
What is covered by this limited hardware warranty?
This limited hardware warranty covers defects in materials and workmanship in your , our end-user customer's KRS-branded
What is not covered by this limited hardware warranty?
This limited hardware warranty does not cover:
• Non-KRS branded products and accessories
• Problems that result from: External causes such as accident, liquid spills, abuse, misuse, or problems with electrical power
• Servicing not authorized by KRS
• Usage that is not in accordance with product instructions
• Failure to follow the product instructions or failure to perform preventive maintenance
• Problems caused by using accessories, parts, or components not supplied by KRS
• Products with missing or altered product tags or serial numbers
• Products for which KRS has not received payment
• Normal wear and tear
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). KRS'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS
IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN
TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP, INVOICE OR HERE. NO
WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY
NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY OR
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-
PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA
OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS
THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. SOME STATES DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited hardware warranty last?
The limited hardware warranty on all KRS-branded products begins on the date of the packing slip, invoice, or receipt. The
warranty period is not extended if we repair or replace a warranted product or any parts. KRS may change the availability of
limited hardware warranties, at its discretion, but any changes will not be retroactive. See chart.
What do I do if I need warranty service?
Before the warranty expires, please contact us or our authorized representative. Please also have your order number and serial
What will KRS do?
During the 90 days of the 90-day limited hardware warranty and the first year of all other limited hardware warranties: During the
90 days of the 90-day limited hardware warranty and the first year of all other limited hardware warranties, KRS or its authorized
representative will repair any KRS-branded hardware products returned to us that prove to be defective in materials or
workmanship. If KRS or its authorized representative is not able to repair the product, we will replace it with a comparable
product that is new or refurbished.
When you contact us via phone or web, we will issue a Return Material Authorization Number (RMA) for you to include with your
return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the
shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to
you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto
Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that
are available to you on a fee basis.
During the remaining years: For any remaining period of the limited hardware warranty, we will replace any defective part with
new or refurbished parts, if we agree that it needs to be replaced. Customers must return the defective part to KRS. When you
contact us, we may require a valid credit card number at the time you request a replacement part, but we will not charge or
invoice you for the replacement part as long as you return the original part to us within 10 days of your receipt of the
replacement part. If we do not receive the original part within 10 days, we will charge to your credit card or invoice you the then-
current standard price for that part.
We will pay to ship the part to you if you use an address in the United States, (excluding Puerto Rico and U.S. possessions and
territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each
replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement
parts and systems. Refurbished parts and systems are parts or systems that have been returned to KRS, some of which were
never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are
covered for the remaining period of the limited hardware warranty for the product you bought. KRS owns all parts removed from
May I transfer the limited hardware warranty?
No, products are warranted only to the original purchaser.
Out of Warranty / Out of Support Services
Out of warranty / Out of Support services are available from the Company under the Company's standard terms and conditions.
|Cables, any type
Does not include crush, cut or abuse as described above
|KRS Supplied Power Supplies
|TDS Bumpbar, all interface versions
Tech Tote carry bag
|Kick-IT Cash drawer controllers
KRS Corporation, LLC manufactures under license
from the inventor.
D625,731, D660,960, D674,390 9,016,965,
Other patents pending
KRS Corporation, LLC is not affiliated with QSR Automations or its products. Any trademarks of other parties, including those of QSR Automations, are
the property of their respective owners.
Our bumpbar products are not warranted by QSR Automations, lnc. (QSR) since they are an entirely different and unrelated company. We cannot extend
QSR’s product warranty or make any representations that the QSR warranty applies to a QSR product repaired with a KRS bumpbar Repair kit. We are
not a dealer for QSR, questions of their product warranties should be directed to them.
Subject to our Terms and Conditions any and all information subject to change without notice.
Windows, Mac, Linux are all trademarks of their respective owners, we have no relationship with those companies or marks.