Limited Hardware Warranties
KRS-branded hardware products purchased in the U.S. or Canada come with either a 90-day, or 1-year limited hardware
warranty, depending on the product purchased. To determine which warranty came with your hardware product(s), see your
packing slip, invoice, or receipt. The following sections describe the limited warranties for the U.S.
What is covered by this limited hardware warranty?
This limited hardware warranty covers defects in materials and workmanship in your , our end-user customer's KRS-
branded hardware products.
What is not covered by this limited hardware warranty?
This limited hardware warranty does not cover:
• Non-KRS branded products and accessories
• Problems that result from: External causes such as accident, liquid spills, abuse, misuse, or problems with electrical power
• Servicing not authorized by KRS
• Usage that is not in accordance with product instructions
• Failure to follow the product instructions or failure to perform preventive maintenance
• Problems caused by using accessories, parts, or components not supplied by KRS
• Products with missing or altered product tags or serial numbers
• Products for which KRS has not received payment
• Normal wear and tear
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM
STATE TO STATE (OR JURISDICTION TO JURISDICTION). KRS'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS
IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL
EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED
WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN
TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP, INVOICE OR HERE.
NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS
EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS
LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY OR
FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-
PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST
DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT
THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE. SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited hardware warranty last?
The limited hardware warranty on all KRS-branded products begins on the date of the packing slip, invoice, or receipt. The
warranty period is not extended if we repair or replace a warranted product or any parts. KRS may change the availability of
limited hardware warranties, at its discretion, but any changes will not be retroactive. See chart below.
What do I do if I need warranty service?
Before the warranty expires, please contact us or our authorized representative. Please also have your order number and
serial number available.
What will KRS do?
During the 90 days of the 90-day limited hardware warranty and the first year of all other limited hardware warranties: During
the 90 days of the 90-day limited hardware warranty and the first year of all other limited hardware warranties, KRS or its
authorized representative will repair any KRS-branded hardware products returned to us that prove to be defective in
materials or workmanship. If KRS or its authorized representative is not able to repair the product, we will replace it with a
comparable product that is new or refurbished.
When you contact us via phone or web, we will issue a Return Material Authorization Number (RMA) for you to include with
your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and
insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or
replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the
United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives
that are available to you on a fee basis.
During the remaining years: For any remaining period of the limited hardware warranty, we will replace any defective part
with new or refurbished parts, if we agree that it needs to be replaced. Customers must return the defective part to KRS.
When you contact us, we may require a valid credit card number at the time you request a replacement part, but we will not
charge or invoice you for the replacement part as long as you return the original part to us within 10 days of your receipt of
the replacement part. If we do not receive the original part within 10 days, we will charge to your credit card or invoice you
the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United States, (excluding Puerto Rico and U.S. possessions
and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each
replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any other storage device(s) in the
product(s). We are not responsible for lost or corrupted data.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building
replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to KRS, some
of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and
systems are covered for the remaining period of the limited hardware warranty for the product you bought. KRS owns all
parts removed from repaired products.
May I transfer the limited hardware warranty?
No, products are warranted only to the original purchaser.
Out of Warranty / Out of Support Services
Out of warranty / Out of Support services are available from the Company under the Company's standard terms and
|Kick-IT Cash drawer controllers||
|Cables, any type|
Does not include crush, cut or abuse as descrbed above
|KRS Supplied Power Supplies||
|Tech Tote carry bag